Polityka zwrotu kosztów

Refund & Returns Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the conditions below.

Return Eligibility

Please note that we reserve the right to refuse returns or refunds unless the item is received defective, damaged, or incorrect due to an error on our part. In all other cases, you may request a return within 30 days of receipt, provided the items are unused, unworn, and in their original packaging.

How to Request a Return
To start a return, please contact us at info@muvabag.com within 30 days of delivery.
Our support team will provide detailed return instructions after your request is approved.
Returns sent without prior approval may not be accepted.

Return Shipping Costs
If the product is defective, damaged, or incorrect, return shipping costs will be covered by us.

Refund Process
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 5 business days.
Refund processing times may vary depending on your bank or card provider.

Non-Returnable Items
Personalized products, custom-made items, and products purchased during final sale or special campaigns are non-returnable. These conditions are clearly stated on the product page.

Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your bank or payment provider first. If the issue continues, contact us at info@muvabag.com and we will assist you promptly.

Contact Information
All return and refund inquiries must be sent to:
info@muvabag.com

We reserve the right to refuse returns that do not meet the conditions outlined above.