Frequently asked questions
How long does shipping take and which countries do you serve?
MUVA offers international shipping to the USA, Canada, United Kingdom, All of Europe, Australia, and New Zealand. All orders are dispatched within 2–4 business days. Once your order is processed, the estimated delivery time is 7–10 business days to your doorstep.
What materials are used in MUVA products?
Our collections are designed with longevity and aesthetics in mind. We use Premium Leather and Premium Fabrics, depending on the specific design. Since materials vary from product to product, you can find the exact composition of each piece on its respective product page.
How can I return my MUVA order?
To initiate a return, you must contact us within 14 days after the product has been delivered. Please note the following strict conditions for eligibility:
- Products must be in their original, unused condition.
- The original labels must remain attached. Returns will not be accepted for products with removed labels or signs of use.
What payment methods are supported and is checkout secure?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay. Your payment information is encrypted and handled via PCI-compliant servers to ensure 100% transaction safety.
How can I reach the MUVA team?
For any inquiries regarding your order, product care, or collaboration requests, please email us directly at CONTACT page or info@muvabag.com. We aim to respond to all queries as quickly as possible.